Terms of Service | Jewellar

Terms of Service

Online Store Terms & Conditions

By accessing Jewellar.com or making a purchase from us, you agree to comply with the following terms and conditions. These terms apply to all visitors and customers. Please read them carefully before using our website.

1. General Conditions

  • Service Rights: We reserve the right to refuse service to anyone at any time for any reason.
  • Use of Service: You may not reproduce, duplicate, copy, sell, or exploit any part of our service without explicit permission.
  • Data Transmission: While we take security seriously, you acknowledge that non-credit card information may be transferred unencrypted across various networks. All credit card details are securely encrypted during transmission.

2. Pricing & Product Information

  • Price Changes: We reserve the right to modify product prices at any time without prior notice.
  • Product Display: While we make every effort to display product images and colors accurately, we cannot guarantee exact screen color matches.
  • Sales Restrictions: We reserve the right to limit sales to certain individuals, geographic locations, or jurisdictions.

3. Order Information

  • Order Accuracy: You agree to provide current, complete, and accurate details for all orders. If your order fails to arrive due to incorrect information provided by you, Jewellar is not liable and is not obligated to resend your order.
  • Order Cancellations & Modifications: We reserve the right to cancel or limit orders at our discretion. We will attempt to notify you via email or phone if changes occur.
  • Shipping Address Errors: If you notice an error, contact us immediately at support@jewellar.com. If the order has already been shipped to the incorrect address, we are not obligated to resend it.

4. Returns, Exchanges & Refunds

  • Eligibility: You may request a refund within 30 days of delivery under our return or warranty conditions.
  • Refund Calculation: Refunds will be processed based on any promotional discounts applied to the order.
  • Claims for Lost Packages: Must be filed within 7 business days of the delivery date.
  • Claims for Incorrect or Missing Items: Must be reported within 3 business days at support@jewellar.com with photo evidence.
  • Processing Time: Approved refunds take 2–7 business days to reflect in your original payment account. We cannot refund to a different payment method.

5. Warranty & Liability

  • Warranty Coverage: Jewellar reserves the right to deny warranty claims that do not meet our criteria, including:
    • Items not purchased from our official website
    • Normal wear and tear (e.g., tarnishing or discoloration)
    • Lost or damaged jewelry
    • Accidents or improper use
  • Liability Disclaimer: Jewellar is not responsible for any incidental or consequential damages from the use or misuse of our products.
  • Policy Modifications: We reserve the right to update warranty terms at any time.

6. Personal Information & Privacy

When you visit our website, we automatically collect device information and order information. This is used to process orders, prevent fraud, and improve our services. For full details, please refer to our Privacy Policy.

7. Data Retention & Your Rights

  • We retain order information as long as necessary to fulfill orders.
  • European residents have the right to access, modify, or request deletion of their data.

8. Policy Updates & Contact

We may update these terms periodically. The latest version will always be posted on our website.

support@jewellar.com

Last Updated: 30/01/2025