At Jewellar, we want you to be completely satisfied with your purchase. If for any reason you’re not, we’ve outlined our simple return, exchange, and refund process below.
Order Cancellation
Once your order has entered the packaging and shipping process, cancellations are no longer possible.
Refunds & Returns
If you’re not fully satisfied with your order, please contact us at contact@jewellar.com within 15 days of receiving your item to initiate a return. The item must be unused, in its original condition, and with all original packaging.
Please note: Personalized or monogrammed items, special orders, and products that show signs of normal wear and tear are not eligible for return.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, email us at contact@jewellar.com within 15 days, including clear photos of the item and packaging. Once we approve your claim, we’ll process a refund or replacement.
Damaged Packaging
If the packaging is damaged but the product itself is intact, please contact the shipping carrier directly to file a claim.
Missing Orders
If tracking indicates your package has been delivered but you haven’t received it, please file a claim directly with the shipping carrier.
All issues must be reported within 15 days of receiving your order. After this period, the product will be considered delivered and satisfactory.
We want to ensure you love your purchase—if you have any concerns, don’t hesitate to reach out. We’re here to help!
Refunds are typically processed within 1 to 7 business days, depending on your payment method. The refunded amount will be credited back to your original payment method.
We truly appreciate your trust in Jewellar and strive to provide you with an exceptional shopping experience. If you have any questions or need further assistance, please don’t hesitate to reach out. We're here to help!
