Privacy Policy | Jewellar

This Privacy Policy describes how Jewellar.com ("we", "our", "us") collects, uses, and discloses your personal information when you visit our site, use our services, or make a purchase. Please read this policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies who support our Site and Services (including Shopify), our payment processors, and advertising partners.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to process your payments, fulfill your orders, send notifications related to your account, purchases, returns and exchanges, and to arrange for shipping.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing communications by email or postal mail. If you are an EEA resident, the legal basis for these activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you are an EEA resident, the legal basis is our legitimate interest in keeping our website secure, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services, according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services and to run analytics and better understand user interaction with the Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

• Vendors or third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment and shipping).
• Business and marketing partners.
• Affiliates or others within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, or to comply with any applicable legal obligations.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

• Right to Access / Know: You may request access to personal information that we hold about you.
• Right to Delete: You may request that we delete personal information we maintain about you.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may request a copy of the personal information we hold about you.
• Right to Opt out of Sale or Sharing or Targeted Advertising: You may direct us not to "sell" or "share" your personal information or to opt out of targeted advertising.
• Restriction of Processing: You may ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may withdraw this consent.
• Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option in our emails.

You may exercise any of these rights by contacting us using the contact details provided below.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may lodge your complaint with your local data protection authority. For the EEA, you can find the responsible supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at support@jewellar.com

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

Last Updated: 30/01/2025