USA: 3-5 business days (excluding Sundays & bank holidays).
UK & Europe: 5-10 business days (excluding Sundays & bank holidays).
Please note: These timeframes do not include our 1-3 day order processing time.
Processing Time for Laser-Engraved & Handcrafted Items: For laser-engraved and handcrafted pieces, production takes 7-10 business days from the date your order is placed.
We take great pride in crafting personalized, high-quality pieces just for you. Thank you for your patience and for choosing us!
Once your order has been shipped, you'll receive an email with your tracking number. You can use this to monitor your order’s journey.
If you haven’t received your tracking details within the expected timeframe, please reach out to us at contact@jewellar.com, and we’ll be happy to assist you.
We sincerely apologize for any delays—this doesn’t happen often, but sometimes unforeseen circumstances can arise. While we work with reliable shipping partners, delays may still occur.
If your order is delayed, please keep the following in mind:
Double-check your shipping address: Small details like house/door numbers, street names, and postal codes are crucial and may sometimes be missed.
Shipping Address Policy:
If you need assistance, feel free to reach out to us, and we’ll help resolve any issues. Thank you for your patience and understanding!
We’re sorry for any mix-up! If you received the wrong item or are missing an item from your order, please contact us at support@jewellar.com within 3 business days of receiving your package.
When reaching out, kindly include:
Your order number
A clear photo of the items you received
A photo of the shipping label
Our team will investigate the issue with our packing team and carrier partners to resolve it as quickly as possible. Thank you for your patience and understanding!
We're sorry for the inconvenience! If you haven't received your order confirmation email, it's possible that an incorrect email address was entered at checkout.
Please contact us at support@jewellar.com, and we’ll help locate your order. When reaching out, kindly provide:
Your full name
Your shipping address
The phone number associated with your order
We’ll do our best to assist you as quickly as possible!
