Online Store Terms & Conditions

By accessing Jewellar.com or making a purchase from us, you agree to comply with the following terms and conditions. These terms apply to all visitors and customers. Please read them carefully before using our website.

1. General Conditions

• Service Rights: We reserve the right to refuse service to anyone at any time for any reason.
• Use of Service: You may not reproduce, duplicate, copy, sell, or exploit any part of our service without explicit permission.
• Data Transmission: While we take security seriously, you acknowledge that non-credit card information may be transferred unencrypted across various networks. However, all credit card details are securely encrypted during transmission.

2. Pricing & Product Information

• Price Changes: We reserve the right to modify product prices at any time without prior notice.
• Product Display: While we make every effort to display product images and colors accurately, we cannot guarantee that your screen’s display will reflect the exact color.
• Sales Restrictions: We reserve the right to limit sales to certain individuals, geographic locations, or jurisdictions.

3. Order Information

• Order Accuracy: You agree to provide current, complete, and accurate purchase and account details for all orders. If your order fails to arrive due to incorrect or incomplete information provided by you, Jewellar is not liable for any loss and is not obligated to resend your order.
• Order Cancellations & Modifications: We reserve the right to cancel or limit orders at our discretion, including orders placed under the same billing/shipping address or payment method. We will attempt to notify you via email or phone if changes occur.
• Shipping Address Errors: Please double-check your shipping details at checkout. If you notice an error, contact us immediately at support@jewellar.com. If the order has already been shipped to the incorrect address, we are not obligated to resend it.

4. Returns, Exchanges & Refunds

• Eligibility: If your order qualifies, you may request a refund within 30 days of delivery under our return or warranty conditions.
• Refund Calculation: Refunds will be processed based on any promotional discounts applied to the order.
• Claims for Lost Packages: If your order is marked as “delivered” but is missing, you must file a claim within 7 business days of the delivery date.
• Claims for Incorrect or Missing Items: You must report missing or incorrect items within 3 business days of receiving your order by contacting us at contact@jewellar.com with photo evidence.
• Processing Time: Approved refunds typically take 2–7 business days to reflect in your original payment account. Please note, we cannot refund purchases to a different payment method.

5. Warranty & Liability

• Warranty Coverage: Jewellar reserves the right to deny any warranty claims that do not meet our criteria, including but not limited to:
  • Items not purchased from our official website.
  • Normal wear and tear (e.g., tarnishing or discoloration).
  • Lost or damaged jewelry.
  • Accidents or improper use.
• Liability Disclaimer: Jewellar is not responsible for any incidental or consequential damages resulting from the use or misuse of our products.
• Policy Modifications: We reserve the right to update or modify our warranty terms at any time. Continued use of our services constitutes acceptance of these changes.

6. Personal Information & Privacy

a. Information We Collect

When you visit our website, we automatically collect:

• Device Information: Web browser type, IP address, time zone, cookies, browsing behavior.
• Order Information: Name, shipping & billing address, payment details, email, phone number.

b. How We Use Your Information

• Process and fulfill orders.
• Provide order confirmations and updates.
• Detect and prevent fraud.
• Improve our website and personalize marketing efforts.

c. Sharing Your Information

We may share your information with:

• Service Providers: Payment processors, shipping carriers, customer support services.
• Analytics Providers: We use Google Analytics for website performance tracking (you can opt out here).
• Legal Compliance: If required by law, we may share your data with law enforcement or regulatory authorities.

d. Behavioral Advertising & Tracking

We may use targeted ads. To manage your ad preferences:

• Facebook Ads: Adjust settings here.
• Google Ads: Manage ads here.
• Bing Ads: Opt-out here.

e. Do Not Track Requests

We do not modify our data collection practices when receiving a "Do Not Track" signal from your browser.

7. Data Retention & Your Rights

• We retain order information as long as necessary to fulfill orders unless requested for deletion.
• If you are a European resident, you have the right to access, modify, or request deletion of your data.

8. Policy Updates & Contact Information

We may update these terms periodically. The latest version will always be posted on our website.

For any questions regarding our policies, please contact us at:
📧 Email: contact@jewellar.com

📅 Last Updated: 30/01/2025