Retours & Remboursements

You may request a refund or replacement if:

• You received a damaged or defective item
  
• The item is significantly different from the description or photos
  
• You received the wrong item
  
• Your package is missing or was never delivered
  

⚠️ Please note: Refunds are not issued for buyer’s remorse or shipping delays caused by incorrect address details.

Just contact us within 3 business days of receiving your order:

📧 support@jewellar.com

Include the following:

• Your order number
  
• Clear photo(s) of the received item(s)
  
• A photo of the shipping label
  
• A brief explanation of the issue
  

We'll respond within 24–48 hours to make things right.

In most cases, returns are not required.

We’ll either issue a refund or send a replacement — no hassle, no extra steps.

Once your request is approved, your refund will be issued to your original payment method within 5 to 10 business days, depending on your payment provider.

We're always here to assist you.

📧 support@jewellar.com

We’re committed to making your experience with Jewellar smooth, secure, and satisfying 💛