Frequently Asked Questions | Jewellar
Do I need an account to place an order?
No, you can check out as a guest at any time. However, creating an account makes future shopping easier by saving your details.
How do I place an order?
Browse our collection, add your desired pieces to your cart, and proceed to checkout. You will receive an order confirmation email once your order is placed.
What materials are your pieces made from?
Our jewelry is crafted from 925 sterling silver and gold-plated metals. Our accessories use premium stainless steel with 18K PVD gold coating — 10 times more durable than standard plating. All pieces are 100% waterproof.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery takes 5–10 business days for US, UK, and EU, and 5–15 business days for the rest of the world.
How do I care for my jewelry?
Clean gently with lukewarm water and mild soap, wipe with a soft cloth, and store pieces separately in a soft-lined pouch or jewelry box.
What is your return policy?
We accept refund or replacement requests within 3 business days of delivery for damaged, defective, or incorrect items. Contact us at support@jewellar.com with your order number and photos.
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Jewellar — here for you, always.